Home / FAQ
Frequently asked questions
Answers to the questions centre directors ask us most. Don't see yours? Contact us.
Getting started
Cost, meals and the towns we deliver to.
See how it works
We quote each centre. Ask for a quote with your town, age groups and meals. We reply within 3 business days.
Ask for a quote or email catering@littleoneslunches.ca. If you go ahead, we set you up to order online.
A hot lunch, an AM snack and a PM snack, Monday to Friday. We cook for every age group, from infant to school age.
We deliver to child care centres across Niagara, including St. Catharines, Niagara Falls, Grimsby, Pelham, Smithville and St. Davids. Not on the list? Ask us.
Yes. Our supplier information page has our food safety, menu and allergy facts in one place.
Food and menu
The menu, portions, fruit and milk.
The menu repeats every 4 weeks and changes with the seasons. This season's Fall/Winter menu began Monday, October 5, 2026.
Yes. See all 4 weeks on our Lunch menu page. Centres also see each day's menu on their calendar when they order.
Yes. The menu is given to centres and families.
Our Chef and Prep Chef lead our kitchen team. We cook every lunch fresh in our own kitchen in St. Catharines.
Yes. Our menus align with Canada's Food Guide.
Yes. We serve fresh fruit daily. We use local fruit and vegetables whenever possible.
Portions are set for infant, toddler and preschool rooms. Kindergarten and school-age portions are larger. Centres see each day's portions on their ordering calendar.
Yes, on request. Ask for milk and condiments with your order when you need them.
See the lunch menu
Yes. All our meals are 100% nut-free. Our kitchen is also pork-free and gelatin-free.
Yes. Add them to the room's allergy list, like “2 vegetarian”.
Your centre keeps an allergy list for each room, with how many children need each diet or allergy. The list goes with every order. Our kitchen makes those meals at the allergy station.
Yes. Every substitution is recorded and shared promptly. For example, egg-free centres get cheese instead of egg.
Allergies and diets
Nut-free meals, diets and allergy lists.
More on allergies and diets
Ordering
Ordering, changes, closed days and past orders.
See everything the ordering system does
Your centre orders online at orders.littleoneslunches.ca from a phone, tablet or computer. You sign in with your email and password, or with a link sent by email. You order by room: lunch, AM snack and PM snack counts for each room, each day.
Set your usual week once, and every week starts from it. Change only what's different.
Yes. Change upcoming days online, or send the kitchen a change request.
Mark a day or a whole week closed in a tap.
Yes. Add a note to the kitchen on any day. For example, “Field trip, deliver 30 minutes early.”
Yes. Your order history is kept by week. You can download the last 90 days.
Hot food travels in Cambro warmers with a ceramic heater plate. It is kept at a minimum of 60°C (140°F). Cold food stays below 4°C with ice packs.
Yes. Our drivers sign off every stop and record the food's temperature.
Yes. All kitchen staff and drivers hold Safe Food Handling Certification.
Yes. We keep 200 g samples of our food for 10 days, so we can always stand behind what your children eat.
Yes. Niagara Region Public Health inspects our kitchen. 8 inspections since November 2024, no issues found. See our inspection record.
Delivery and food safety
Hot and cold food, staff, samples and inspections.
How we keep food safe